I ave connected my shopify through Google & Youtube app to Google Merchant. Any suggestion on how to make sure syncing can happen a bit more seamlessly? it has been a week, that my products in Australia aren’t showing while the ones in US been showing. i cheked in Google Merchant it is showing only 0 products fed through google merchant from “Data sources” tab in google merchant.
Also some products when i update seems to never get updated. such as their title and etc. i checked google and youtube app setting it shows that it is on to updated the product title and description.
the google and youtube app is pretty buggy and this is a known issue where product data syncing is either inaccurate or incomplete (some products don’t show up).
if you search the community for this topic, you will find many other merchants sharing the same issue.
you can try one thing: disconnect the app once from your store and reinstall it. this can work out.
but remember, the app itself has issues and based on other solutions too you will read on the community, you should consider using a third-party data feed solution. example: adnabu.
The syncing issue, is an inherited problem when using the google and youtube app. The only way to resolve this is by uninstalling the app, and re-installing the app. Please note, this will happen again and again.
Recently, Google has taken 4-5 days to sync the product approval, according to my personal experience. I don’t think so - it’s app issue, high possibility you have not selected Australia country in Google Merchant Center. Once you have a look & try this.
1 - The feed for Australia is not linked as a Data Source in Google Merchant Center - even after the app is connected, each target country sometimes needs its own feed registered. Go to Merchant Center - Settings - Data Sources and check whether there are separate feeds for US and AU or not.
2 - Your GMC account doesn’t have Australia as the target country - We would recommend checking inside GMC Growth - Manage Programs - Shopping Ads, which country is listed.
3 - The feed URL registered in GMC for Australia is broken or returning empty - Click on the Data Source for AU (if available) and check if it shows a fetching error.
