My image with text overlay is not displaying on mobile

Store Design
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Topic summary

A user is experiencing an issue where an image with text overlay displays correctly on desktop but fails to appear on mobile devices. The image was created following Shopify’s recommended dimensions of 2000x2000 pixels.

Current Status:

  • Store URL has been shared with a helper
  • The helper is investigating the issue and will provide feedback
  • Discussion remains open and awaiting resolution

Context:

  • Issue is specific to the ‘image with text overlay’ section
  • Problem is isolated to mobile view only
  • User is seeking troubleshooting assistance
Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
1

My image on the ‘image with text overlay’ shows on desktop but it doesn’t show up on mobile. I have created the image so it is 2000x2000 as suggested on the Shopify recommendations. Any help would be greatly appreciated.

Thanks

image_123650291 (6).JPG
image_123650291 (6).JPG1170×1161 38.7 KB

1 Like
2

Hey @RLondon

Share the store url, please.

3

https://rarelondon.com/

1 Like
4

Okay, I’ll check and let you know.