Hi everyone! I recently created an online store with Shopify so my merchandise can appear on my Spotify Artist profile. However, a couple of weeks have passed an it doesn’t work. I have tried everything I saw on here but nothing helps. Everything works fine except the checkout options. One can’t check out the standard way, nor with PayPal or ShopPay. Nothing works! All documents are in order as well as my PayPal account and my bank account information so the problem is probably not there. I have also tried on different devices and on different browsers after clearing my cookies/cache, and I have tried with different themes as well.
Here is my store: http://www.bonjoursergio.store/
In other news, the SSL still appears as pending despite being properly active according to my domain provider.
Hello there! I think you could maybe reach out to the Shopify support team for more help on this
Hi, @bonjoursergio .
Thank you for reaching out here in the Shopify community and sharing your question.
To confirm, the checkout issue persists when using standard checkout, PayPal Express Checkout and Shop Pay? Could you also advise if you’ve tried using a fresh Shopify-powered theme?
Could you check the following areas of your PayPal account to ensure they’ve been entered correctly:
Once you’ve confirmed that these sections have been completed, I recommend reaching out to our support team via the Shopify Help Center. I’d like our team to take a look at why the error message populates when using Shop Pay and standard checkout methods.
In regards to your section question, you mentioned there is an SSL pending error next to your domain. Pending SSLs will naturally transition to a provisioned state once the domain is added and pointed to Shopify.
I’ve checked your domain records on my end and it appears that the subdomain does not point to Shopify and the CNAME records are not valid.
In order to connect your third-party subdomain to Shopify, you’ll need to log into your third-party domain provider account and edit the following:
- In the Host or Alias field, enter the subdomain that you want to connect to your Shopify store.
- In the Type or Record Type field, enter CNAME
- Point the CNAME record for your subdomain to: shops.myshopify.com
Please let us know if you have any questions regarding connecting your subdomain. I’d also love to hear what step in the set-up process you’re in and what else you’re actively working on.
