Hello
My partners account was lock without doing anything, is this how they locked accounts on shopify. Kindly help me to look into it, have been trying to contact the support to unlock it all to avail. And have contact them already nothing have been done on it and I have store am working on currently that’s i need to launch.
Kindly help me out on this
Hello @Mickey-13 !
Welcome to the Shopify Community!
I am sorry to hear that your account has been locked, however I’d be happy to share some guidance here. Are you seeing this message on your screen when you try to log in into your partner’s account?
I believe you mentioned you already reached out to partner support here at this page, however you haven’t mentioned what next steps they have given you? Have you had any updates yet about your situation? There would be the best place to get an update and an outcome on your situation.
Any extra context you can provide would be a great help, however I must mention I would be unable to action anything from here for you as we do not have access to your account due to privacy and security.