My payout has been stuck on pending for almost 2 weeks now. How can i fix this

Payments + Shipping & Fulfilment
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Topic summary

Payouts via Shopify Payments are remaining in “Pending” for many merchants for 1–8+ weeks, with some reporting months-long holds. Impacts include delayed fulfillment, cash flow strain, and a POS (point of sale) case where “Next payout” shows $0.00 after five business days.

Guidance shared:

  • Verify bank details and payout schedule (daily/weekly/monthly) in Settings > Payments > Shopify Payments > Manage.
  • Check the Shopify admin for warnings or required verification documents; complete any requests.
  • Communicate proactively with customers about delays.
  • Contact Shopify Support through the Help Center for account-specific investigation; community members and moderators cannot access accounts.

Support experience and outcomes:

  • Several users report difficulty reaching a live agent or receiving only generic assurances to wait.
  • One user reports enabling two-step authentication (2FA) resolved their pending payouts; others asked how quickly it took effect (no follow-up provided). A 2FA setup guide was linked.
  • Escalations include accounts placed on hold for 3+ months and one closure with funds to be released after 120 days; reasons cited include ongoing security/verification reviews.

Status: No universal fix identified. Cases appear account-specific and unresolved for many; contacting Support and ensuring verification/2FA are the main actionable steps.

Summarized with AI on December 23. AI used: gpt-5.
5

Hi @Gianower

Thanks for reaching out here.

If you are also experiencing issues with your payouts and my previous reply didn’t help you to figure it out, then I would encourage you to contact our support team directly via our help center here.

We can take a closer look at your store setup and provide account-specific advice for possible ways you can resolve issues like this. Here on the Shopify Community we cannot access your account, so I cannot provide exact reasons for your payout issue.

Alternatively, you may have received an email containing more information about your payouts - you can reply directly to it with any further inquiries you may have.