My prices change back to original price automatically!

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1

this is the store

Basically I put some items on sale and change their price but after sometimes an hour or several sometimes more they revert back to their original price. Also I use a custom app called entegra.

2

Hi @oguzsanci35

I totally get how frustrating this must be—setting up a sale just to have the prices revert back is a real headache. Let’s break this down and figure out what’s going on.

What’s Happening?

It sounds like something is overriding your manual price changes. Since you’re using a custom app (Entegra), there’s a high chance it’s either:

  1. Syncing product prices from an external source (like a supplier or an inventory system).
  2. Running an automated pricing rule that resets discounts or sale prices.
  3. Conflicting with Shopify’s built-in sales or discount settings.

How to Fix It

Here’s what I’d do to troubleshoot:

  1. Check if Entegra is the cause.

    • Go to Apps > Entegra in your Shopify Admin and check if it has an auto-sync feature that updates product pricing.
    • If so, try disabling price sync temporarily and manually update a price again. Wait and see if it sticks.

  2. Look at other active apps.

    • If you have any apps related to inventory management, pricing, or automation (like dynamic pricing tools), check if they’re changing your prices.

  3. Review Shopify’s automatic discounts.

    • Go to Discounts > Automatic Discounts and see if there’s a rule affecting your prices.

  4. Check your Theme or Custom Code.

    • If you have any custom scripts in your theme files (especially in theme.liquid or product.liquid), they might be overriding your pricing updates.

Extra Debugging Step

If you’re comfortable with code, you can check your product’s price history using Shopify’s API to confirm what app is making changes. Run this in your browser (replace your-store-name with your actual store):

https://your-store-name.myshopify.com/admin/api/2024-01/products.json

Or, if you use a third-party tool like Mechanic or a custom webhook, check its logs for price updates.

Final Thoughts

If Entegra is the issue, reach out to their support and ask if there’s a setting to stop it from auto-updating prices. If it’s another app or Shopify setting, disabling it should fix the problem.

Let me know how it goes! If you need extra help, just let me know asap. Thanks
Daisy.

3

There is one “hidden” way. When you open a product in the backend, in the URL append “/events.json” at the end.

For example:

https://admin.shopify.com/store/{your-store-link}/products/9954787197241/events.json

But it doesn’t show all logs, mostly just when it was published or unpublished, only some of the edits are logged.

Or another solution, shameless plug but you can use Loggr ‑ Edit History & Revert - Product Edit History & Revert – Loggr | Shopify App Store
It’ll track all changes with ability to revert

5

Hi @oguzsanci35,

I found your thread about sale prices reverting automatically after an hour or more while Entegra was connected.

Did you confirm whether Entegra was the cause, and how are you managing promotions today?

I’m researching how merchants detect and prevent one Shopify app or external feed from silently overwriting another pricing change.

6

Hey @oguzsanci35

hope you’re doing well!

If prices keep reverting, your Entegra app is likely syncing them back. Check its price sync setting or disable syncing temporary to confirm.

7

Every price change on Shopify, whether done manually or by an app, generates a webhook event and shows up in the product’s admin API activity. Go to your store admin, open the product, and check its edit history if your plan shows it, or query the REST endpoint directly at yourstore.myshopify.com/admin/api/2024-01/products/PRODUCT_ID.json and compare the price field before and after the revert happens. If you can, also check Settings, Notifications, Webhooks, and look for any webhook subscribed to products/update, that tells you an external system is listening and likely pushing back.

Since you’re using Entegra, that’s almost certainly the cause. Apps like this exist specifically to sync catalog data from an external source such as a supplier feed, ERP, or POS, and by design they treat that external price as the source of truth. So when you manually edit the price in Shopify, Entegra’s next scheduled sync run sees a mismatch against its own database and pushes the original price back. This is not a bug, it’s the sync feature working as intended, just not how you want it to work for sale pricing.

The fix: go into Entegra’s settings and find the price sync toggle, most catalog sync apps let you exclude specific fields (price) or specific products or collections from sync. Turn off price syncing entirely if you don’t need it, or exclude your sale collection from the sync scope. If Entegra doesn’t expose that setting, contact their support directly and ask specifically whether price sync can be scoped by product tag or collection, since that’s the standard way these apps handle it.

Do not rely on manually editing price for anything Entegra touches going forward. Instead, use Shopify’s native compare at price plus a scheduled discount, or a dedicated sale scheduler app, since those work independently of your catalog sync and won’t get overwritten.