My Product Images Are Not Loading All Of A Sudden On My Website

Technical Q&A
1

My Product Images Are Not Loading All Of A Sudden On My Website

2

https://purelifescience.com/products/pure-form-omega-liquid?variant=20540137701487 - images and text not loading

3

It works well on my side. Maybe it is the issue with your internet or browser

Screenshot_2.jpg
Screenshot_2.jpg1437×922 57.1 KB

4

We have tried different browsers same issue. My boss tried from his office and he had the issue. Like I said this is happening intermittently. Please help

5

As you can see below no images or text - if I refresh then the images/text appear.

I go to another browser - same blank screen below. I have cleared cache etc but still seeing the issue

nophotos.png
nophotos.png936×566 93.7 KB

6

I have checked on Chrome, Firefox and it’s working well. Could you try to use 4G or 5G and check?

7

Hi

Ok I asked others not on the same network as myself - and they see the issue. If they click refresh then the images and text appear. So I do not believe it’s a browser or internet issue. Maybe something to do with the theme? The same issue was reported on shopify community back in April and shopify suggested some code update to the theme? Could it be the case here?

https://community.shopify.com/post/2015433

8

Hi
We are still seeing the issue in safari where the pages are coming up as blank intermittently on purelifescience.com why would this be please.

Please help
Thank you