My scroll bar only appears for 4 seconds and then disappears

Store Design
1

We need your help! we are using the theme Dawn VERSION 10.0.0 ( www.audioplanet.cl ) and since a few days ago on computers we can not see or use the scroll bar. this makes the user to enter the page only stay in the initial banner and can not go through the landing page as it should.

I hope that you can give your best recommendations. I will be pending and answering all possible help. Thank you!

audioplanetsupp_0-1689897241228.png
audioplanetsupp_0-1689897241228.png1920×924 314 KB

2

Have you recently installed/reconfigured an App from Retentia, like EasyChat or something?

It adds a element to your HTML which contains this:

*::-webkit-scrollbar {
  width: 0;
}
*::-webkit-scrollbar-track {
  background-color: transparent;
}
*::-webkit-scrollbar-thumb {
  background-color: transparent;
}

Top rule makes your scrollbar disappear.

I see that you’ve added a code to fight this:

But rules added by the app are placed lower than yours, so they win.

I’d suggest fixing this in app, but if this is not possible, add your code at the bottom of your layout, like right above the tag.

3

It worked!!, thank you so so much :heart: