We have terminated xxx due to activity that is not, or that we suspect is not, a legitimate commerce practice. This type of activity damages consumer trust and is a violation of Shopify’s Terms of Service. As a result, we will no longer host xxx on Shopify and your account has been closed. The full amount of your store’s pending payouts are typically held for 120 days by the processor.
If you believe this decision was made in error, you can submit an appeal. This will initiate a review process to determine if your store can be reinstated.
How the appeal process works
Submit your appeal with the required documentation
We will review your appeal and may request additional information if needed
We will reach out to you via email to let you know the outcome of your appeal
Ticket ID: d31029a1-c89c-4642-9573-dbd0e95dee5f
The only specific thing that happened in the last couple of days is that I received a deposit for a commission for a sweater on Saturday. This was my second sale. Is there anyone who could possibly help me out? My ticket ID is stated above.
I am unable to access your personal account or contact Shopify on your behalf. However, since you mentioned the only recent activity was a deposit for a commission, it’s highly probable that this unusual transaction triggered an automatic security flag, especially since it was only your second sale. To appeal, you need to clearly explain the transaction was for a legitimate, custom-made item, and provide any evidence you have, such as communication with the customer or details about your products.
In situations like this, Shopify generally takes action if they suspect activity that could affect consumer trust. Since you received a termination notice, the best step is to go through the appeal process they outlined. Prepare clear documentation showing your business is legitimate, such as proof of inventory, supplier invoices, order confirmations, or communication with customers. In your appeal, explain the commission transaction and provide context so Shopify understands it was a genuine sale. Keep your response professional, factual, and focused on demonstrating transparency. If you believe this was a misunderstanding, submitting thorough evidence will give you the best chance of reinstatement.