Shop stopped charging shipping on orders since Sunday despite unchanged shipping zones. Merchant reports everything was previously working and no settings were intentionally altered.
Suggested checks and troubleshooting steps:
Additional context: A helper sought confirmation of the store URL and basic setup. No concrete cause identified yet, and no changes confirmed by the merchant beyond routine use.
Status: Unresolved/ongoing. Awaiting the merchant’s confirmation and results from the above checks to diagnose the missing shipping charges.
Hello,
I have just noticed that my shop has just stopped charging shipping rates when orders have come in. I have checked my shipping zones etc and all should be fine. Everything was fine on Sunday. Nothing has changed since then but all orders since Sunday have come through without charging shipping.
Look forward to your reply.
Many Thanks
Hello @TheLinenGarden
Shipping depend on many factors.
Can you please make sure your products are physicals?
Do not activated free automatic shipping discount?
Are you using any app?
is this your store: https://www.thelinengarden.co.uk?
Can you please confirm above?
@TheLinenGarden Please check your Shipping configuration are setup correctly
From your Shopify admin, go to Settings > Shipping and delivery.
Let me know if any questions
Hi @TheLinenGarden ,
If you have recently installed or updated any apps, it is possible that there is a conflict causing issues with your shipping rates. Try disabling any recently installed apps to see if this resolves the issue. Also, place a test order on your store to see if the issue persists. This will help you determine if the issue is isolated to a specific product or shipping zone.