Hi shopify tech team! Currently I ran into some issue with paypal. It looks like below.
I’ve asked paypal’s tech team, they said it seems to be some problem with shopify.
Would you please help me out. thanks.
More personal info(my shop’s address, my paypal account, etc) please contact anti2moron@gmail.com , let’s discuss in private.
Hi there @Antimoron !
I’d like to check out a few things with you here directly to see if we can ascertain the root cause of this behaviour.
Can you confirm for me that your store is on a paid plan already and you have access to the checkout area?
If so, can you give me the exact steps you use when you see this behaviour triggered?
Outlining the exact steps you take from your storefront or Shopify admin will allow us to understand your process and attempt to recreate these circumstances.
The more information you can give us here the better we will be able to understand and help out.
We wouldn’t be able to email you out from here for support, so I’d like to eliminate a few potential causes before we may need to direct you towards account support.
Hi @Don appreciate the fast reply!
Can you confirm for me that your store is on a paid plan already and you have access to the checkout area?
If so, can you give me the exact steps you use when you see this behaviour triggered?
My senario is: I was testing my shop with my friend. I let her do the payment via paypal.
She:
visit my shop with password, for my shop is currently protected for testing.
added some goods into cart.
filled in the shipping form
clicked pay button then failed.
Also, we tried the ‘express checkout’ method, it yelled another error.
Hi again @Antimoron !
Thanks for that info!
Your next best bet would be to try making a test order there, after disabling your password page temporarily.
I’d also double-check to ensure your PayPal account settings match those of your Shopify store in terms of country and currency especially.
I infer from your reply here that your friend was testing using their own PayPal account, but if not, ensure you’re using a different PayPal account than the one you have attached to this store for payouts.
Let me know if you continue to experience this issue after making the checks above!
Finally I figured it out.
My enterprise paypal is newly registered. There was no credit card bound. Since Paypal didn’t give an exact reason to me, I got confused for a while.
After binding credit card to the Paypal account. Payment become accessible.
However, thanks for the help @Don .
I looked up the forum found a lot of people ran into the same problem. Maybe this thread would help.
Hi again @Antimoron !
Thanks for checking that out for me and thanks especially for letting me know what the root cause was here.
This will indeed serve to help any other affected merchants who may come across this post, so thanks again for your confirmatory reply here!
Are you otherwise working towards launching your store okay? Do you know what else you need to work on next for your business?
I’ve been working on other steps thesedays and seems to be fine.
You so nice, thank you 
