Hello,
My shop is currently unavailable seems that the payment method didn’t worked at the time to charge the plan. but now if I try to update I cannot access to my shop to do it, I already created a ticket but nobody reach me to resolve the issue.
Any advice?
Hey @Thebeautyshops !
We are unable to look into account specifics from the public forums, so I cannot advise on why your store may be showing as unavailable. That being said, you took the correct best next steps here by reaching out to our live support to create a support request.
Our queue is ordered chronologically and by priority, and they are aware of how important this is for you to get resolved. Rest assured, our teams will respond as soon as possible, so please keep an eye on your email inbox in the meantime for any updates from them.
Hello @Thebeautyshops ,
Gina here from flareAI - your Fully Automated Free Sales Machine. Hope you are doing good! I am happy to share some suggestions for your query.
Please consider liking and accepting the solution if it helps.
I apologize for the inconvenience you are experiencing with your Shopify shop. If you are unable to access your shop and have already created a ticket for support, I recommend checking the status of your ticket and reaching out to Shopify directly for assistance.
Additionally, you can check the status of the Shopify platform via the Shopify system status page to see if there are any known issues that could be affecting your ability to access your shop.
If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.
Gina
flareAI
Hello,
Support says that At this time since Shopify has been deemed not a good fit for your business you will need to research other e-commerce platforms to find one that will be suitable. Regrettably we are not able to make recommendations to merchants, is there a way we can validate and send documentation so we can continue selling using this plataform?
Regards
Hi @Thebeautyshops !
Thanks for your response.
I understand that this news is not ideal. As mentioned, I am unable to look into accounts or advise on closures via the forums. What I would suggest though is to reply directly to the email you received about this situation with any questions or concerns you might have. That team is best equipped to help answer your questions and would be happy to clarify things.
Please let me know if you have any other questions!