My shopify account is deactivated. need urgent help

Shopify Discussion
1

Mail receive from shopify legal team
{
This email is to inform you that after reviewing your information and website we have determined that your business presents a level of risk that we will be unable to support with Shopify. We know this is not ideal, however we won’t be able to help with your business.

Please note that for security and privacy reasons we are unable to divulge the results of our reviews and investigations.

Thank you,

Shopify Trust & Safety Team

Ticket ID: 06f8315a-6781-4fb6-a41a-82d5349fa2a4
}

I have no words here. My account is deactivated without any reason. i am facing mental agony and trauma to face this situation. I have written multiple emails explaining that we have not done any unlawful activities and we are merely selling clothes online. One fine day you open up your eyes and see that your Shopify account is disabled. I have posted my concerns over LinkedIn, Instagram, Facebook, Twitter, Support Chats, Emails, etc… but just sitting in the hope that my store is resumed. No one from the team is giving me any concrete reason as to why my store is deactivated. My online business is the only way to generate income for my family and the same is been snatched by shopify for no reason at all.

I would be really grateful if someone can help with this to resolve. I am facing challenging times to overcome this situation where I am not at fault.

may god help me.

1 Like
2

Hi @NirajGandhi

Thank you for sharing your experience and the email you received here. I definitely recognize how impactful this decision can be for a small business owner.

Our support team does not have access to account details or information regarding decisions like this. Due to the sensitive nature of this and to ensure that bad actors aren’t able to manipulate our system, our Trust and Safety team will not be able to share any more details then what they provided in their email. If you have replied back requesting a review of this decision then rest assured that our team will review for reconsideration and email you with further details if available.

Sometimes businesses of different backgrounds are not a good fit for the platform and the decision to restrict a store is never made lightly. I recommend reviewing some other ecommerce platforms for your business so that you can continue with your online store.