My shopify admin not working, page not loading

Shopify Discussion

Topic summary

Admin access issues reported by several merchants: the Shopify admin either won’t load (“There’s a problem loading this page”) or is extremely slow.

What’s been tried: clearing cache/cookies, using different browsers, and checking Shopify Status (shows no incidents). Results: issue persists for multiple users.

Community troubleshooting suggestions:

  • Verify internet connection and try another device.
  • Disable browser extensions/antivirus that may block rendering.
  • Confirm the URL is correct (avoid malformed links).
  • Watch for specific errors: 404 (wrong/removed URL) and 500 (temporary server issue; report if it doesn’t resolve within 24–48 hours).

Shopify staff update: no known platform-wide admin issues currently. Next step is to contact Support via the provided link to open a ticket; this reply was marked as the solution for process guidance.

Recent user reports: one merchant says Support acknowledged the case but no resolution after a week; another still faces the issue; one notes the admin loads but very slowly; another reports 4 days without a support response.

Status: unresolved/ongoing. Action items: follow the support escalation link and continue local troubleshooting above; awaiting official diagnosis/resolution.

Summarized with AI on December 19. AI used: gpt-5.
1

I can’t access to my shopify admin page , it says "

There’s a problem loading this page

"

I’ve tried to clear cache on chrome browser , but it didn’t work

I’ve check my shopify status and there weren’t any issues

I’ve tried using another browser , and it didn’t work

1 Like
2

Hello Clicliving,

Thanks for reaching out to the community!

Well the common reasons behind loading issues are:

  • Webpage facing downtime
  • Faulty internet connection
  • Software blocking page rendering on the browser
  • Cached and cookies on the browser

As you said you have already cleared the cookies from the browser, so I would recommend you:

  • Check your internet connection
  • Disable the extensions or antivirus software that might be blocking the webpage
  • Ensure that you are not using the misformed URL

See if you’re getting any error messages on your website, like:

  • Error 404: Not Found: If means that the content has been permanently removed from the URL that you are adding, so check if you are adding the correct URL while looking up the website.
  • Error 500: Internal Server Error: This error indicates that there is an internal server issue on your website. It is usually a temporary error and gets resolved itself on Shopify. You can see the error when the Shopify server is down. You can inform Shopify of the same if it doesn’t get resolved within 24 to 48 hours.

Hope it helps!

Leesha

SEOKart

3

Hey, [email removed]Clicliving! Welcome to Shopify Community!

I understand you’re encountering an issue with accessing your admin. I checked if there are open issues regarding admin access, and there are no known issues at this time. Since this is the case, we’ll need to access your admin to investigate and determine if this concern is unique to your store or if it’s affecting others too.

We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit https://shopify.link/goV1 and chat with our AI assistant to create a support request. You will be connected with a support advisor then.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

4

I have the same problem. I contact support and they said that they will see what is the problem. Its been a week already and no one have email me back with a solution

5

I am also facing the same problem.

6

Hi, @Noor-E-Ilahi .

Thank you for reaching out, I am sorry the admin is not working for you.

Have you tried on a different browser or device?

7

It’s working in the same browser but respond too slow.

8

I suggest clearing your cache and cookies. When you use a browser, like Chrome, it saves some information from websites in it’s cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

Let me know how you get on!

9

Did it work??? I’m having the same issue, it’s been 4 days and shopify doesn’t answer!!!