Gets stuck on Authenticating admin request
page is stuck on this login bar
Topic summary
A user reports their Shopify app is stuck on an “Authenticating admin request” screen with a loading bar, preventing progression to the billing step.
Included screenshot: Shows the app frozen during authentication.
Suggested troubleshooting steps:
- Clear browser cache and disable extensions
- Try a different browser
- Verify billing setup in the app code (for developers)
- Contact the app developer or Shopify Support for assistance
The issue remains unresolved with no follow-up from the original poster.
If your Shopify app is stuck and not proceeding to the billing step, try clearing your browser cache, disabling any extensions, or switching to a different browser. If that doesn’t work, also ensure the app has the correct billing setup in the code especially if you’re the developer. For merchants, reaching out to the app developer or Shopify Support directly is the quickest way to resolve it.