My shopify backend cannot query the data of abandoned orders and entering the checkout process

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Topic summary

  • Main issue: Shopify后台无法查询“弃购订单”（客户添加到购物车但未完成支付）及进入结账流程的数据。
  • Suspected trigger: 安装了 Shopify 应用商店的“Abandoned Cart Recovery Email”后立即出现问题。
  • Troubleshooting 已做：更换新主题/模板，问题仍未解决。
  • 关注点与请求：怀疑该应用窃取数据，请求检查网站的 metadata 以确认是否与应用相关。
  • 最新进展：暂无解决方案或官方回复；另一位用户表示遇到同样的问题并询问是否已解决。
  • 状态：问题未解决，讨论仍在进行中，关键原因与修复方式尚不明确。
Summarized with AI on January 11. AI used: gpt-5.
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My shopify backend cannot query the data of abandoned orders and entering the checkout process, even if I change to a new template, it is useless. Before that, I installed a program called “Abandoned Cart Recovery Email” in the shopify app store, and then the above problem occurred in my shopify background. Now I changed to a new template, still can’t solve this problem, I need you to check my website metadata, I suspect your application is stealing my data.

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HI DId you slove this problem，I encountered the same problem