Issue: Shopify store links shared on WhatsApp display only text descriptions without thumbnail images, while other platforms (Facebook, Instagram, Twitter) show thumbnails correctly.
Proposed Solution: Multiple users suggest adding Open Graph meta tags to the theme.liquid file:
<head> section after the <title> tagCurrent Status: The discussion remains unresolved. One user reports the fix worked initially but later stopped functioning. Another user requests clarification on locating the head section. The WhatsApp-specific nature of this issue (while other platforms work fine) suggests potential compatibility problems with WhatsApp’s link preview system or Open Graph implementation.
Note: Code snippets were provided by respondents but implementation questions persist.
Hi.
I have a Shopify hosted website. Whenever I share a link of any of my website’s pages, the thumbnail never appears in WhatsApp. Only the description. This applies both to the homepage as well as the product pages
Refer image below where Amazon’s thumbnails are showing up.
Please help! I can’t understand why this would happen.
Hi @simash Please follow below steps-
Go to Online Store
Edit Code
Find and Open theme.liquid file
paste below code after tag and Save it!
Please let me know and mark as solve!
Hello @simash ,
If the thumbnail image of your Shopify website is not appearing when you share a link on WhatsApp, it might be due to a missing Open Graph image tag on your website’s pages. The Open Graph tag is used by social media platforms like WhatsApp to fetch relevant information like the thumbnail image, title, and description of a web page.
To add this, you can try to follow these steps:
Hope this can help.
OneCommerce team.
Hi.
I am also facing a similar issue.
I am using the Dawn Theme Version 11.0.0 (the latest one). While sharing link of homepage or product page of my website on WhatsApp, only text appears with no thumbnail/image of the respective pages. I have enabled all the required steps for social sharing of image in Preferences in the latest version of Dawn Theme.
The issue is only WhatsApp specific while on every other social media platform (Instagram, Facebook, Twitter, Pinterest, Telegram), thumbnail/image appears while sharing link of the homepage or product page of my website.
I have also read almost every posts on the said issue I am facing in this forum but no concrete solution has been provided. Please help.
Below are the screenshots for the issue I am facing. The 3 images show the sharing of my store links on WhatsApp, Instagram and Facebook Messenger (in that order).
where is the head section???
Hi, this code helped me at first, but then it reverted back to not showing an image or description. Has anyone had this happen?
Can’t see the code, can anyone post it again?
