Hi, my desktop shopify link works perfectly but my mobile isn’t. Everything is okay, but the product pages on my mobile show nothing. Here are the pictures of my mobile and desktop on same pages.
Topic summary
Issue: Product pages returned 404s on mobile (later also on desktop), while the “View your online store” preview link worked.
Diagnosis steps: Participants requested the store URL and asked whether products existed and were assigned to collections, with screenshots suggested to verify setup. Images were provided showing the discrepancy between mobile and desktop views.
Root cause: Product availability was misconfigured in Shopify Markets (Shopify’s feature that controls which products are visible in each market/region). The store had only enabled products for the “abroad” market and not the primary market, leading to inaccessible product pages by region.
Resolution: Enable/assign all products to both the International (abroad) market and the Primary market so products appear across countries.
Outcome: Problem identified and a practical fix provided. Status: Resolved, with clear next steps for selling to abroad markets by adding products to those markets.
please share your store url
Thanks. I found the desktop link doesn’t work either. I think the only working one is ‘View your online store’ in ‘Sale’s channels’ in Shopify. I’m so frustrating.
Is there any products available on the store? can you shared a screenshot of the products tables and also from collections tables
Can you check the below one please?
I found the problem. I only checked the abroad market and not my primary market. But what if I want to sell my product to the abroad market? Is there any way? BTW thank you so much for handling this.
add all products to the international market then, and do the same to primary, it will be shown then on all the countries