I have a problem with connection my domain ( i bought it in GoDaddy) i’ve tried to connect it to Shopify it says that i need to add in GoDaddy the A record with the adress Ip and CNAME with shops.myshopify.comas a record this is exactly what i did it didn’t work so i watched a video in youtube that says that i have to add a new record TXT i did it and it connected finally my domain but the issue is that now that it’s connected there it said SSL Pending then i reloaded the page and it sayed domain connected and no SSL pending anymore then when i click on view my store they take me to the page and it says problem with connection and the page remain blank and does not load how can i solve this problem ?
Hey @Ak45 .
Thanks for reaching out.
I appreciate that you have included screenshots of your domains DNS settings as that is very helpful! When did you attempt to update the DNS settings of the domain? As it can take up to a full 48 hours for the changes to sync and successfully point towards your online store. It does look like you have added the correct information to have third-party domain connected to your store.
Note: You can have your store live once again by making the .myshopify.com URL the primary domain for your online store. This will allow your customers to successfully load into your store and make purchases.
If you have made these changes and it has been more than 48 hours, I would suggest reaching out directly to your domain provider with the following DNS information to have them assist you with pointing the third-party domain to your store. They should be able to confirm whether it is successfully pointing towards your store and provide some additional support.
Let us know if you have any additional questions, happy to help out.