My shopify pages autoplay video wont work!

Topic summary

A Shopify store owner is experiencing an autoplay video issue that only affects mobile devices. The video functions correctly on desktop and laptop computers but fails to autoplay when accessed via mobile. The user has shared their store URL (https://noctemapparel.co) and provided access credentials (password: 30forCurry!) to allow others to investigate the problem. This appears to be a platform-specific technical issue requiring troubleshooting for mobile compatibility.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.

My shopify pages autoplay video wont work! It works on desktop and laptop, but it doesn’t autoplay on mobile.

https://noctemapparel.co/

@nctmapparel

ig is nctmapparel

password is 30forCurry!