Hi,
I am trying to get access to my store to become the admin and start the billing, and subsequently start selling my products but the partner who developed my store hasn’t responded to my numerous requests to transfer store. Is there anything I can do to take ownership?
Thanks
Hi, @snkrstore .
I understand that you’d like to have access to a store that a Partner has been working on for you. You mentioned that you’ve contacted the Partner with numerous message requests and they have not transferred the store over to you. I know this situation is not ideal and I’d like to share best next steps with you.
In order to have a look into this issue, I recommend reaching out to our Live Support Team. They will be able to authenticate your account, provide you with account specific information and correspond with our Partner Support Team. I want to assure you that we do take action on Partners that receive negative feedback, so thank you again for letting us know. You can reach our Live Support via chat, email or scheduling a callback for phone support.