My Shopify payments are not paying out

Payments + Shipping & Fulfilment

Topic summary

A merchant reports that December orders have not resulted in fund disbursements to their bank account, despite Shopify continuing to charge monthly subscription fees.

Troubleshooting steps provided:

  • Verify payout schedule: Check Settings > Payments > Shopify Payments to confirm whether disbursements are set to daily, weekly, or monthly
  • Review payout history: Navigate to Settings > Payments > View Payouts to identify any failed transactions and their reasons
  • Confirm banking details: Ensure bank account information is correct and supports the currency being transferred
  • Check regional compatibility: Verify that Shopify Payments is supported in the merchant’s location and meets local banking requirements
  • Contact Shopify Support: If issues persist, reach out through the Help Center with store details, affected payout/order lists, and relevant screenshots

The issue remains unresolved and requires the merchant to investigate their account settings or escalate to support.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I have had multiple orders placed on my site during the month of December, however the funds have not been disbursed in my account but Shopify has consistently charged me every month for service! How do I access the funds that are due to me?

2

Hi @AceAromatherapy ,
If your Shopify payments are not paying out, here’s a checklist and steps to resolve the issue:

1. Verify Payout Schedule

  • Log in to your Shopify Admin
  • Navigate to Settings > Payments > Shopify Payments
  • Check the payout schedule. Shopify typically disburses funds daily, weekly, or monthly, depending on your settings

2. Check for Failed Payouts

  • Go to Settings > Payments > View Payouts
  • Review the payout history. Look for any failed payouts and note the reasons provided

3. Confirm Bank Account Details

  • Go to Settings > Payments and confirm that your bank account information is entered correctly
  • Ensure the account supports the currency Shopify is trying to transfer

4. Check Regional Payout Rules

  • Confirm that Shopify Payments is supported in your region and complies with local banking requirements

5. Contact Shopify Support

If the above steps don’t resolve the issue:

  • Go to Shopify Admin > Help Center or Shopify Support
  • Choose Contact Support and provide:
    • Store details.
    • A list of affected payouts or orders.
    • Screenshots of your payout and order status pages.

By following these steps, you should be able to identify and resolve the issue. Let me know if you need further assistance!