Hello, I received orders on march 21 and so on but my Shopify payout balance is zero dollars. How can I get my payment?
Topic summary
A merchant received orders on March 21 but their Shopify payout balance shows zero dollars.
Key Issue:
- Orders were placed through TikTok Shop, not directly on Shopify
- Merchant is confused about where to receive payment
Resolution Provided:
- If customers ordered via TikTok Shop, payouts process through TikTok Shop’s system, not Shopify Payments
- Recommendation: Check order timeline and payout details within the respective platform (TikTok Shop) to locate the payment
This appears to be a case of platform confusion regarding payment processing channels when using integrated sales channels.
If the customer made the order on TikTok Shop then the payout would be there, not Shopify.
If they paid you on Shopify, then check the order timeline and your payout details, you’ll likely find the answer there.