My Shopify store doesn’t display correctly- It shows a white screen with random letters and links

Hi @Alltech ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, are you able to share the theme that you’re currently using?

If you haven’t done so already, I’d encourage you to install a fresh copy of your current theme to see if this issue persists. This will allow us to determine whether the error is specific to your theme and/or due to a customization.

If you’re not seeing that error appear on a fresh copy of your theme, this would indicate that a customization may have been completed within the shops theme editor. Due to this, you will want to revert those changes to ensure that error no longer appears.

Prior to making any adjustments, you will however, want to create a copy of your current theme. This ensures that you have a backup, just in case any mistakes are made. To learn more about this and how you can manage your themes, you can check out our Duplicating Your Theme document.

Alternatively, if you’re using a free Shopify theme, you can connect with us directly. This will allow our support team to investigate further as we’re unable to access any account specific information through the Community.

To connect, you can:

  • Head over to our Help Center.
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

Please let me know if you have any other concerns.