Can you advise why our Shopify web store is not loading please? The web address is well-actually.co.uk
Hi @Lexrb
It seems the site is loading but the images are not loading. There is an issue with the application. The application is a Booster: Page Speed Optimizer. For this, you must contact the application support.
When on mobile the burger menu doesn’t respond either. The image optimiser shouldn’t affect this should it?
Hey, @Lexrb
Eunice here from Shopify. Thanks for posting, and welcome to the Community!
I am able to load your store front perfectly from my desktop browser, and my colleagues were able to open your store front from their Chrome, Android, and IOS mobile devices. They reported no issues with the hamburger menu being unresponsive from their mobile devices too.
Are you still having issues?
Hope to hear from you soon.
I spoke with support and it seems that everything has now resolved.