Issue: A store began returning a “500 Internal Server Error,” a generic server-side failure, and the poster asked whether it was isolated or a wider outage. Local troubleshooting (cache clear, different browser, incognito) did not resolve it.
Possible cause: Another participant noted Cloudflare was “down again,” suggesting a third‑party CDN/proxy disruption affecting storefront availability. No official root cause was confirmed in the thread.
Update: A Shopify representative indicated the server was back up and services were running normally. They advised refreshing the store.
Outcome: The original poster confirmed the site is working again. No additional steps were required.
Status: Resolved; service restored and no open questions remained. The Cloudflare mention remains an unconfirmed explanation within the discussion.
Hi everyone,
My Shopify store is suddenly showing a “500 Internal Server Error” and the website is not loading at all. I want to check if this issue is only with my store or if Shopify is experiencing a major outage right now.
I have already tried clearing cache, using another browser, and checking in incognito mode — but the error is still the same.
If anyone has any update, please share.
Dinesh Kumar sen
Thanks!
Cloudflare down again.
Hi @dineshkumarsen00, if you were seeing issues earlier, the server is back up and everything is running normally now. Please try refreshing your store, it should be working again.
its working now . Thanks