I hope this message finds you well. I am reaching out to inform you that my Shopify store account has been recently terminated, and I am in need of your assistance to address this matter promptly. I received an email from the Shopify Merchant Trust Team, stating that my account was found to be in violation of Shopify’s Acceptable Use Policy (AUP), leading to the closure of my store. The full amount of pending payouts will be held by the Processor for 120 days, as per the Shopify Payments Terms of Service. I am genuinely surprised by this decision and believe it may be an error. I have already submitted an appeal using the provided form, but I am reaching out to our group for additional support and guidance during this process. I kindly request any insights, advice, or assistance you can provide to help resolve this issue promptly. Your support means a lot to me, and I am hopeful that, with our collective effort, we can rectify any misunderstandings and reinstate my Shopify store.
Hello, did you get any resolution?
To everyone who has this problem i advice you to shift to woocommerce contact me if you any guidance without any charges they will not open your account and no one can help you