My shopify store's domain not opening in my country, opens in european and north american countries

Shopify Discussion

Topic summary

Core Issue:
Shopify store owners in Nigeria cannot access their websites without a VPN, while the sites work normally in other countries. The problem affects multiple ISPs, particularly MTN and Airtel, and has persisted for months in some cases.

Root Cause:
The issue appears linked to Nigeria’s NCC (Nigerian Communications Commission) blocking certain Shopify IP addresses, possibly due to recent cryptocurrency website bans that inadvertently affected Shopify servers sharing similar IPs.

Proposed Solution:
Multiple users report success by changing their domain’s A record to IP address “23.227.38.72” through their domain registrar (e.g., Namecheap). This workaround has restored accessibility across Nigerian ISPs for several store owners.

Current Status:

  • Some users confirm the fix works after DNS propagation
  • Others report mixed results, with accessibility issues persisting on specific ISPs
  • Shopify support has been unable to replicate or resolve the issue effectively
  • Business impact includes lost revenue, customer complaints, and high-risk order flags when customers use VPNs
  • One user created a video tutorial demonstrating the IP change solution

Note: DNS changes require propagation time (typically up to 48 hours) before taking effect.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
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Hey, @abdullahbolaji !

That does look strange. It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via Community at this time, we’d be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.