My shopify website does not open on PC or iphone, just the logo. I can open the shopify platform to work on the website but not the actual live website,
Hi, @Lomond28 .
Thanks for reaching out to the Shopify Community. We appreciate you sharing your question here.
To gain more insight into the issue, could you share your store URL? I’d like to see if I can replicate the display/loading issue, or determine if it’s a local issue.
You mentioned that you tried it on a PC and iPhone device. Could you advise what browser(s) you’re using and if the issue persists when trying a different browser? We have a list of supported browsers you can try on both the PC and iPhone. When attempting to load your website, are there any error messages, or a blank screen? If you can share a screenshot of your storefront for better visibility.
In the meantime, I’d like to share some troubleshooting steps you can try as we work to have this resolved for you.
Troubleshooting Steps:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or a private window to rule out any browser issues.
- Ensure the web browser is up to date on the latest version (we don’t support every browser, but we do support these ones)
- Try another device, like another computer or mobile phone.
- Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
I look forward to your reply.