My shopify website is not loading in Firefox

Shopify Discussion

Topic summary

A Shopify store owner reported their website failing to load on Firefox desktop, while working properly on Chrome, Safari, and Firefox mobile (iPhone). Despite clearing cache/cookies and reinstalling Firefox multiple times, the issue persisted.

Community Response:

  • Multiple users confirmed the site loaded successfully on their Firefox browsers, suggesting a local configuration issue rather than a site-wide problem.
  • One responder provided a screenshot demonstrating successful loading.

Resolution:
The issue was resolved by adjusting Firefox security settings. Specifically, unchecking the “Block dangerous and deceptive content” option allowed the site to load properly. The original poster expressed curiosity about what triggered this security block but confirmed the problem is now fixed.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

Hello

My Shopify website is not loading in Firefox desktop. It loads fine in Chrome and Safari. https://christopherjameskull-shop.com/

I’ve cleared cache and cookies several times, and deleted and re-installed the app.

It does work in Firefox on my iPhone.

Thank you for any help.

Chris

1 Like
2

Hi I just loaded your site on Firefox and seems to be working fine on my end.

3

Hello @sirhclluk ,

I am Gina from flareAI app - free sales machine, and I am here to support you.

I tried in my computer Firefox browser and your store is loading fine.

MANSION PC03 2023-03-09 20-47-48.png
MANSION PC03 2023-03-09 20-47-48.png1515×816 203 KB

As the website is loading fine on other browsers and devices, the issue could be with the specific version of Firefox installed on your desktop or the settings of your browser.

Here are some steps you can try:

  1. Update Firefox
    Ensure that you have the latest version of Firefox installed on your desktop. You can check for updates in the “Firefox” menu in the top left corner of the browser window.

  2. Disable add-ons and extensions
    Sometimes, add-ons and extensions can cause issues with website loading. Try disabling all add-ons and extensions, and then try accessing the website again.

  3. Check firewall settings
    Your firewall settings could be blocking the website from loading. Try temporarily disabling your firewall and accessing the website again.

  4. Clear Firefox cache
    Clearing the cache can sometimes resolve loading issues. Go to the “Firefox” menu and select “Options” > “Privacy & Security” > “Cookies and Site Data” > “Clear Data”. Check the box next to “Cached Web Content” and click “Clear”.

Hope this helps

Gina

4

Thanks. Number 4 did the trick. I had to uncheck Block dangerous and deceptive content.

I wonder what caused that to be an issue.

Thank You

Chris