My site doesn't load on wifi - some ISP's report malware/phishing

Topic summary

A site owner reports an ongoing issue since November where their website fails to load on certain WiFi networks, with some ISPs flagging it for malware or phishing.

Key Details:

  • Shopify support has been unable to identify the problem and has closed the case, stating they found nothing wrong
  • The issue is causing customer loss
  • At least one other user confirms experiencing the same problem

Current Status:

  • The discussion remains open with no resolution
  • Users are seeking fixes or explanations for why ISPs are blocking their sites
  • No concrete solutions or troubleshooting steps have been shared yet
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.

A frustrating ongoing problem since November which I have spent many hours onto Shopify support trying to find out the issue, but they have now washed their hands of it saying they can find nothing wrong.

https://www.irisandlolli.co.uk/

HELP!

I am having the same issue. Is there any fix to this. Losing customers