A Shopify store owner reports their unlaunched website (fastpakfoods.com) is being blocked by XFinity’s network as “Malware and Phishing.” They’ve submitted a ticket to XFinity, which has a minimum 3-day review process.
Key findings:
Current status:
As of this morning my webstore www.fastpakfoods.com is being blocked as “Malware and Phishing” by XFinity. I haven’t even launched my site yet and was hoping to do so this week.
I have sent a ticket to XFinity about this block but their review process can take at least three days.
Why is this happening? What would cause my site to be blocked like this before it is even launched.
-Kiro
Google reports your site as safe (https://transparencyreport.google.com/safe-browsing/search?url=%20www.fastpakfoods.com&hl=en)) and there is no malware present. I also see that your domain is recently purchased and was not used in the past. So it must be something on XFinity’s end, they need to deal with it.
I don’t have a solution, but within the last few hours the same has happened to my website. Also submitted a form but have been unable to find out what exactly triggered this.
Hello, were you able to resolve this issue? How did you send ticket to Xfinity about the block?
Hello, were you able to get this resolved? I am facing the same where Xfinity is blocking my webstore on mobile devices