Hi guys, I really need a hand figuring out why my social sharing image isn’t loading on WhatsApp when the URL is shared. It works fine on Facebook, LinkedIn and Twitter. Just not WhatsApp. It goes to load (with the loading wheel, then disappears). It has almost been 24 hours and it is still the sam…

Hi @ollyjoshi , not 100% sure that my solution will work but you may give it a try. I assume that Whatsapp does not support images larger than 300px, therefore, you need to change the width and height properties. I would try something like this: OR You need to make sure that the image ratio sti…

I’VE SOLVED THIS. The file size was too large. I saved the same image out again but a web optimised version that didn’t effect quality. Reduced it from 744kb to 150kb and it now works!

Great! Thanks for the update and information how you fixed it!

Hello Niki, I have the same Problem like Olly. When I upload my Website sharing image it is somehow squezed and i have the right size. I tried your method with with or height on 300 px. But that didnt work out. I tried it with Ollys Method, but that didnt work aswell. [mel-poole-LUPXhXj2ip0-unspla…

My social thumbnail image isn't populating on WhatsApp? Theme Origin

Shopify Discussion

olivebasics April 3, 2024, 6:58am 6

this worked!!!

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My social thumbnail image isn't populating on WhatsApp? Theme Origin

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