My Store account inactive. Could not login to the shop and contact a support

[Basil1]

Hi!

When logged in today at my Shopify account my store was marked as “Inactive”.

unitea-online-607.myshopify.com is marked as inactive.

This means that I have no access to the store and could not login inside it and change any settings and update billing information.

And also I could not contact a Shopify support because of my store is marked as “Inactive”

I wanted to know why Shopify deactivated my store account?

What’s the criteria my account does not activate?

How can I activate my store account which has been inactive?

Could you please contact me by email used for account registration? Need it urgently.

Thank you!

[AvadaCommerce]

Hi @Basil1

The workaround here is to contact Support and have them check the reason for you. You can get in touch with the Support team through live chat or email without logging in to your store by referring to this link here.

Hope it helps you.

All the best.

[Victoria_13]

Hi, @Basil1 .

Thanks for reaching out here in the Community with your question.

I understand that you’ve tried logging into your account to update your billing information and settings but are unable to do so as your store is marked inactive. We are not able to provide or access account specific information via our Community Forums.

Best next steps are to reach out to our Support team via email with the following information:

• Replying from the account owner email connected to your Shopify store.
• Providing the full .myshopify.com URL of your store.

To connect with our Support team, navigate to our Contact Shopify Support page, continue without logging in, search a topic, scroll down to Continue and select the email option.

[nickss_k]

Has this problem solved? I’m encountering the same issue! I’ve already contacted the support and they said they check and get back to me..

I really need my store to be active asap.