My store has gone blank, I have no idea why all of a sudden it’s just not launching
I have tried on 2 different computers, iphone, 3 different web browsers. I have turned computer off, turned internet off, cleared browser history.
Please help me
my website is www.phoenixnationale.com.au
Hello @AccessoryQueen
Check if there are any service outages or issues with Shopify by visiting the status page at https://status.shopify.com/. This page will provide information about any known issues that may be impacting your store.
After checking, contact Shopify support if you can’t figure out the problem.
Let us know if you find anything.
OneCommerce team
Thank you for reaching out here.
I understand that you’re experiencing some issues with your store loading - I’d be happy to help.
Thank you for confirming all of the troubleshooting steps you have tried so far. I checked your store URL on my side, and I can confirm the same behavior (white screen, store doesn’t load) so this is unlikely to be related to your localized setup.
Do you still have access to your store admin? Have you made any recent changes to your store setup, such as theme settings or installed/removed any apps? Also, have you made any recent changes to your store domain, such as DNS edits?
Recently, there was a minor outage relating to the intermittent loading of images, media and assets. However, as per our Shopify Status Page, all systems appear to be operational at the time of posting this reply, and no outages are currently reported. However, it is still technically possible that some issues affecting a smaller amount of stores may not be listed there. Using that link, you can log in to your store to see a more detailed status.
If you haven’t made any changes that could be causing this, and your store domain appears to be functioning correctly then I would recommend contacting our team directly so that we can take a closer look, and report this back to our teams here if necessary.