My store is being shown as inactive

Shopify Discussion

Topic summary

Store owner reports their Shopify store shows as inactive and they cannot access it, even on another device. Despite having purchased the Basic plan, they see a message that their account doesn’t have access to the store.

Suggested troubleshooting includes:

  • Use “Forgot your password” on the Shopify login page and reset using the account email.
  • Contact Shopify Support and provide the account email and the last 4 digits of the card to verify and resolve access issues.

A Shopify staff member confirms account-specific issues can’t be diagnosed via the Community. They direct the user to the Shopify Help Center link provided to have Support advisors review the account.

Outcome/status: No resolution in-thread. Next step is to contact Shopify Support through the Help Center for account verification and access restoration.

Summarized with AI on December 26. AI used: gpt-5.
1
  • my shopify store for some reason is being shown as inactive when I try to open it, I tried logging out and logging in same thing happens I even tried on my laptop, on the laptop it says my account doesn’t have access to the store even thought I bought the basic plan for it. please help
2

Try going to shopify login page and then click on forget your password and then fill in the email that you used to create the Shopify account.
Other option is to talk with Shopify support providing your email and giving them your last 4 digits of your card information. They can likely sort out the issue.

3

Hey, @zammy .

Thanks for reaching out and bringing this to our attention.

We’re unable to determine where the problem might be coming from via the Shopify Community, as we don’t have access to merchant accounts. However, as suggested by @Taknify , you can get in touch with us via the Shopify Help Center and our Support advisors will be happy to take a closer look at your account.

If you have any other questions on this topic, then don’t hesitate to let us know!