My store has currently unavailable and being inactived by shopify for some reasons. I think because i break the rule about online stores domain for my store. So the things that i want to ask is, does this inactived stores will be monthly charged as long as subscription plan or the inactived one won’t get any charge because the status of the stores in being inactived by shopify because i break any rule? And if this one still get charged by monthly subscription plan charges, how can i unsub the plan for this store? Because i cant get log in to this store anymore since the store was unavailable and inactived by shopify. Thank you
Topic summary
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Store owner reports their Shopify store is unavailable and has been inactivated, likely due to a violation related to the online store domain.
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Primary questions: Will an inactivated store continue to incur monthly subscription charges, or do charges stop automatically when Shopify deactivates a store for policy violations? If billing continues, how can the owner cancel or unsubscribe when they can’t log in?
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Constraints: Loss of admin access prevents standard in-dashboard cancellation steps; the owner seeks an alternative cancellation path.
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Clarification sought on whether deactivation for rule breaches differs from voluntary pauses/closures in terms of billing obligations.
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Status: No replies or resolution yet; key questions about ongoing charges and cancellation without access remain open.