Hello> > my store is currently unavailable. I got this after I tried to pay the 1$ for trial ! I don’t know what is the reason but I would like to fix the issue soon , also I contact with support they told me , we will send you message in email but didn’t get anything ! I want to know it’s normal issue or permanent inactive !
Usually this is just a glitch, sometimes it’s because your payment method was declined or Your IP was flagged. Try refreshing your page or waiting a day, the server may be down!
I’m sure Shopify Support would be willing to help! Hopefully a staff member can reply and maybe offer some advice!
Good luck my friend!
Hello, @Elroby .
You mentioned you have already reached out to live support - have you had any advice come through from them regarding this yet? The first step here is to ensure the issue is not a local device or browser problem preventing you from accessing your store. To rule this out, can you please try each one of the following steps:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
Looking forward to your reply, thank you!