My store is saying “server cannot be found”

Technical Q&A
1

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My website spotmyshoe.com just keeps saying “the server cannot be found”. It just randomly stopped working today when it was working just this morning. It’s annoying as I have a customer on Instagram wanting to purchase a pair of shoes rn! Please someone help me asap. Thank you.

2

The site loads fine on my end. Have you tried clearing the cache, trying another browser, or even another network connection?

3

Mine is Doing the same thing for a few days I’m going to update my iPad & clear my catch…, I can not get to Shopify’s Customer Support. Every time I click to contact Shopify the page starts over, I have complained about this issue last year & nothing has changed. I’m honestly over these complications & at a loss.

4

Hi there @spotmyshoe . I can definitely look into this with you!

I visited the website, spotmyshoe.com, and I can also see the website loading correctly on my end. I’ve shared a screenshot of what I see below. Are you able to tell me a bit more about what you and your customers are experiencing? Does this happen every time you visit your website? Have you received any more reports of this?

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I would also recommend the troubleshooting steps that @Nick_Marketing mentioned to start. If it’s still not working for you after the following steps let me know!

  • Clear your cache and cookies
  • Ensure your browser is up to date
  • Try visiting your website from another browser, or even a private/incognito window
  • Try visiting your website using another internet connection
5

Hi @trezurskaggs . I would recommend following the troubleshooting steps I’ve shared to begin as well. That being said, we definitely want to make sure you can access support when you need to. Are you following the steps below to request support?

Steps to contact Support Advisors:

  1. Start on this page.
  2. Log in to your account.
  3. Select the topic you need help with.
  4. Review the suggestions or continue to get support through the available options listed.

Please let me know if you are still having trouble with your website or those steps!

6

PS. I’ve solved it! It was one of my apps I had downloaded that was making my store unavailable to customers in the UK. Hopefully this helps other people, try uninstalling some apps :slightly_smiling_face:

7

We are having the same problem but for US customers in 2025. Can you tell us which app you uninstalled to make it work again?