Main issue: Merchants report their Shopify stores don’t load or appear correctly on mobile devices, despite the mobile preview in Customize looking fine. One store link provided: beautylabrx.com.
Latest update: GemPages Support tested the first store and says it displays normally on their end. They shared a video (attachment) to demonstrate and asked for clarification on any missed issues.
Additional report: Another merchant notes the mobile version became very slow after adding new GemPages themes, while the customize preview remains fine. Store link provided: kiddocraftkingdom.com.
Context notes: The attached video is central to understanding the support team’s verification that the site loads correctly for them. “GemPages themes” refers to layouts/templates from the GemPages tool.
Status/outcome: No fix or root cause identified yet. Support has requested more specifics from the first merchant, and the second merchant is seeking guidance on mobile performance. Discussion remains open with unresolved questions about device-specific behavior and speed on mobile.
Hello,
For some reason my store isn’t loading on my mobile phone. When I test the mobile version of my store in the customize setting, everything looks great. However, visiting the website on my phone is a totally different story. What do I need to change to have my store appear correctly on mobile devices?
thank you,
Lena
Hello @lenajewelene
It’s showing normally on my end. Pls take a look at the video ( attached ). Let me know if I miss anything.
Looking forward to your response.
Best regards,
GemPages Support Team
Hello GemPages
My store isn’t loading correctly on the mobile version, even though it looks fine in the customization settings. What do I need to change to make it work properly on mobile devices? It was fine after I added new GemPages themes, but now the mobile version is loading super slow
https://kiddocraftkingdom.com/
Thank you,
Oanh