Hello @lenajewelene
It’s showing normally on my end. Pls take a look at the video ( attached ). Let me know if I miss anything.
Looking forward to your response.
Best regards,
GemPages Support Team
Topic summary
Main issue: Merchants report their Shopify stores don’t load or appear correctly on mobile devices, despite the mobile preview in Customize looking fine. One store link provided: beautylabrx.com.
Latest update: GemPages Support tested the first store and says it displays normally on their end. They shared a video (attachment) to demonstrate and asked for clarification on any missed issues.
Additional report: Another merchant notes the mobile version became very slow after adding new GemPages themes, while the customize preview remains fine. Store link provided: kiddocraftkingdom.com.
Context notes: The attached video is central to understanding the support team’s verification that the site loads correctly for them. “GemPages themes” refers to layouts/templates from the GemPages tool.
Status/outcome: No fix or root cause identified yet. Support has requested more specifics from the first merchant, and the second merchant is seeking guidance on mobile performance. Discussion remains open with unresolved questions about device-specific behavior and speed on mobile.