My store was shutdown due to misunderstanding of section 7 but i wasn't even aware of it!

Shopify Discussion
1

Hey there everybody.

I don’t know how many of you encountered with this issue and the Email from Shopify which says the store shutdown due to the section 7.

But i believe that i didn’t even do anything wrong to receive that kind of Email or to get banned…

Even IF i did something wrong, i wasn’t aware of that.

though i don’t know what was the problem, i apologize for any misunderstanding from my side but i worked really really hard and spent so much time and money on my store to get it to run using Shopify because i know that this platform is great but due to Misunderstanding i have this problem right now.

I’ve talked to Shopify support, however the person who talked to me was really sweet and kind, but i haven’t heard anything since nor got any Email from the specialize Shopify team to get my store back!

It’s been a while since I’ve talked to the support but as a person who is not guilty or wasn’t aware of this situation and not even getting a single warning before shutting down my store i really need your help guys. If anyone who have encountered this issue and now you got your store back, please tell me what should i do.

I really tried hard to get my store running… I don’t want to lose it just because of misunderstanding…

This is my Email address if anyone know a solution for this or can help me out:

upurco@gmail.com

2

Hi @Upurco

Section 7 basically refers to Account Termination or Store suspension in the terms and policies of shopify.
Maybe due to any non compliance of policies, violations, breaches or restricted activities happened on your store even unknowingly.

Solution for this could be you have to reach out to shopify support to firstly understand what was the reason for your store termination, they might take some time but they will reply. Post that, just speak to them if this is fixable or can be sorted any how so that your store is restored.
Shopify is the only one who can help you in this situation.

Hope you receive a response from them swiftly and this is resolved at the earliest.

Regards
Mohammed Saif
Return Prime

3

Hey there @ReturnPrime . Thanks for the reply. Yes i did a research about “Section 7” and that’s why i said i believe i didn’t do anything wrong.

Anyway, thanks for your reply!