My store went inactive right after I purchased a plan

Technical Q&A
1

Hello

my store went inactive after I purchased a plan can you help me

2

Hey @BeautyIsE .

Thanks for reaching out.

I am sorry to hear about the trouble with accessing your online store! Since we cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. In this case, it would be best and more secure to reach out to our support by logging into your store using our Contact Us page.

Once you successfully login to your store, you will be directed to the Help Center - type in what you would like assistance with in the search bar to locate the option to Get Support under the search results. This will allow us to securely verify you as the store owner before speaking directly with a Support Advisor about the situation.

Let me know if you have any questions.

3

Hello

I followed those instructions but it only goes to a box page to contact support by email. Can I chat with some live?

4

I’m having the same issue BeautyIsE, mine was shutdown right after I purchased the $1 plan. Were you able to get yours back up and running? I tried reaching out to support, but unfortunately Live Chat isn’t available on my end right now.