My subscribers are not getting notification emails , neither is my stores email address.

Technical Q&A
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1

hi guys ,

If I send a test notification email it works.

But if a person subscribes through my site , the store email address or the customers email is not being sent any notifications.

My site is www.handmadegifts.co.za

Any help on what the problem could be?

thank you!

2

Hi @Greggy55 ,

Thanks for reaching out to the Community!

I’d be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, have you ever received any notifications?

If not, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account specific details here through the Community. They will be able to take a closer look to ensure those notifications are functioning as expected.

Please let me know if you have any troubles.