- Hello,I’m trying to cancel my plan in value of 30$,but it doesn’t allow me to do so.> > It says only “continue payment” which is mad cus I already payed once for this month.
Topic summary
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Main issue: A merchant wants to cancel a $30 plan but only sees a “continue payment” option, despite having already paid for the current month.
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Suggested fix: One reply states that closing the store is required to stop the subscription. The merchant asks for confirmation that closing the shop will indeed stop the $30 plan.
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Scope clarification: A moderator notes this channel supports merchants who sell subscriptions to buyers, not Shopify’s own merchant billing. They direct the merchant to Shopify’s official support via the provided link for plan cancellation and billing issues.
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Current status: Unresolved within the thread. Next step is to contact Shopify merchant support to cancel the plan and clarify whether store closure is necessary or if there’s an alternative cancellation process.
You will need to close your store to stop your subscription.
##- Please type your reply above this line -# so if the shop is closed the
30$ plan is also stopped?
I’m sorry you’re having this issue. This channel is for supporting merchants selling subscriptions to buyers. For your subscription to Shopify as a merchant, please take your question to merchant support https://help.shopify.com/en/questions .