I have a bank with money mart which is my titanium card , when I put my transit number in it says it’s not found I don’t know what to do on the 16th is my deadline for customers to use credit card payments
Hi, @_Queens .
Thank you for posting! Shopify Payments does have specific requirements in order for our gateway to deposit your payouts. Therefor, it is most likely that your bank account does not meet those requirements.
I recommend reaching out to your banking institution to confirm that your bank account is:
- A checking account
- Eligible for ACH transfers in CAN/US
- FPS transfers in IRE/UK
- BECS transfers in AU/NZ
- SEPA transfers in DE/DK/ES/IT/NLD/SE/AT/BE
- The supported currency in the your region
- Not be a Payoneer Account or other system that mimics a bank account in another country
- Not be a Savings Accounts
- Not have flex Currency or any other type of specialty account
- Not be set up to only receive wire transfers
With that being said, bank account issues are extremely specific. To make sure this is resolved with certainty, please reach out to one of our live advisors so we can take a deep dive into your account.
Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’
In the meantime, you can set up a third party gateway to ensure you can still operate your shop while this is investigated. Please visit this link to check what payment gateways are available in your region.