My trial is over and shopify is billing me 29$

Payments + Shipping & Fulfilment

Topic summary

Main issue: After a 14‑day trial, a $29 subscription charge was generated when the store remained active. The user wants to deactivate without paying since no sales were made.

Key clarifications:

  • Billing starts at the end of the trial; the first invoice is created if the store is still active. Outstanding invoices block manual deactivation.
  • Options: (1) Leave the invoice unpaid—after eight failed payment attempts the store becomes “frozen” (functionally closed). (2) Pay the invoice and then close the store via Settings > Plan > Cancel/Deactivate.
  • Refunds are generally not provided after the trial per Terms of Service. An exception may be requested by contacting Shopify Support; support can also assist with closing the store.

Recent update: A user reported more than eight charge attempts. Staff clarified the policy recently changed to eight attempts before freezing and corrected prior messaging. If attempts continue past eight, contact Support to review billing.

Outcome/status: Clear deactivation paths and refund-exception process provided; no automatic refund granted. The thread remains informational with next steps directed to Support if issues persist.

Summarized with AI on January 16. AI used: gpt-5.
3

Hey, @loopzbr ! Welcome to Shopify Community!

Billing for your Shopify subscription happens at the beginning of your subscription cycle, and your first subscription cycle begins when the trial period ends. Since your store was still active when the trial ended, an invoice for your first subscription was generated in order for you to keep your store active. Outstanding invoices need to be settled before you can close and deactivate your store.

Since you no longer want to continue with your store, you have two options to proceed with to deactivate it. First, you can leave your invoice unpaid. If you miss paying your Shopify subscription bill or if a payment fails eight times, your store will be frozen after the last failed payment attempt. A frozen store is as good as a closed store. The other option is to settle the invoice and close the store. As mentioned by @AvadaCommerce we don’t provide refunds as per our Terms of Service, however, you may visit https://bit.ly/3cJkx8V and create a support ticket to request a refund and we’ll see if we can provide an exemption.

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