My website has stopped loading for iphone all of sudden. I have tried disabling the apps one at time and tested it but is not working. Is there any new ios update or policy change which has multiple webistes or anyone having the same problem?
Topic summary
A Shopify store stopped loading on iPhones despite disabling apps one by one. The poster wonders if a recent iOS update or policy change is responsible and whether others see the same issue; a responder confirms similar reports.
Likely causes:
- Recent iOS updates (e.g., iOS 17) altering Safari/WebKit behavior and privacy settings. WebKit is Safari’s rendering engine.
- Cached data/cookies causing load failures.
- Third‑party scripts or custom theme code conflicts beyond installed apps.
- Stricter Safari security expectations (SSL). SSL is the certificate enabling secure HTTPS.
- Theme or platform updates affecting mobile responsiveness.
Suggested troubleshooting:
- Clear Safari cache/cookies (Settings > Safari > Clear History and Website Data).
- Audit third‑party scripts and custom code; use Shopify Theme Inspector for performance/code issues.
- Verify SSL is valid and all scripts load securely over HTTPS.
- Review mobile theme settings and test variations.
- Test across multiple iPhone models/iOS versions; use BrowserStack for simulation.
- Contact Shopify Support and check Apple Developer Forums; consider a Shopify expert if unresolved.
Status: No confirmed root cause or fix yet; monitoring Shopify/Apple updates recommended. Discussion remains open.