It’s still not fixed. I have no idea what else to do. Already contacted google/Shopify support and hired Shopify experts.
Topic summary
Multiple Shopify store owners report their Google Ads being disapproved since March 21, 2024, with Google flagging sites as compromised and citing malicious redirects to hlmiq[.]com. Despite these warnings, external security scans (Sucuri, Google Transparency Report, Search Console) consistently show no malware.
Common troubleshooting attempts that failed:
- Scanning theme files and products for malware
- Hiring multiple Shopify experts to inspect code
- Contacting both Shopify and Google support (neither found issues)
- Resubmitting ads (temporary approval followed by re-flagging)
Potential solutions mentioned:
- One user (Brijeta) initially resolved the issue by deleting specific UTM-tagged campaigns identified by Google, but ads were later disapproved again
- Later, Brijeta reported success after removing all website redirects, geo-location retargeting, and Typeform redirects
- One user questioned whether the PushOwl app might be involved
Current status: Most participants remain stuck with no definitive solution. The issue appears widespread among Shopify users, with Google providing inconsistent feedback upon rescanning. The discussion remains unresolved for the majority of affected store owners.