I deactivated my account for a while but i came back and fully reactivated my account but now I’m getting an error on my dashboard and my website preview. everything is giving me an error. Please help
Topic summary
Main issue: After reactivating a previously deactivated Shopify account, the dashboard and theme preview show a “theme error,” and the theme editor cannot be used.
Evidence: Two screenshots are attached showing the error states; images are central to understanding the problem.
Scope: The error affects the entire site and the Shopify admin/dashboard, not just a single theme section.
Potential causes: Shopify staff note the error can have multiple causes and needs investigation on the backend (server-side systems and configuration).
Recommended action: Open a support request through the Shopify Help Center by using the chat assistant to connect to support.
Support offer: Staff are available to help with navigating the Help Center if there are difficulties submitting the request.
Current outcome: No fix provided in-thread; the case requires internal review by Shopify’s team.
Status: Unresolved/ongoing. Key unknowns include the exact error source (theme vs. account/configuration) and any specific remediation steps beyond reactivation.
Thank you! Are you able to help me here?
Hi, @baddbrand .
Welcome to the Shopify Community.
I understand you’re receiving an error message when editing your theme within the theme editor.
This error has multiple causes and would need to be more closely examined by our internal team, so we can determine the issue on the backend.
In order to have this looked into, you can reach out via the Shopify Help Center to create a support request. When accessing the Help Center, please type your question into the chat box to the Help Center Assistant to be connected to support.
If you have additional questions or need help navigating the Help Center, feel free to share your questions here.